Shipping policy
Order Processing Times
Switzerland & Liechtenstein: 1–3* business days
The order will then be shipped.
Germany, Austria, and other EU countries: 1–4 business days
The order will then be shipped.
*Processing times may be extended during holiday periods or when order volume is high. In such cases, this will be noted on the website, e.g., at the top of the website header.
Shipping Methods
Switzerland & Liechtenstein:
Large orders are shipped via Swiss Post’s PostPac Economy (CHF 8.50) or PostPac Priority (CHF 10.50). Small orders can be shipped via A-Post letter (CHF 6.00). No customs fees apply.
Germany:
Shipping is handled by DHL and costs EUR 6.00. There are no customs fees.
Austria and other EU countries:
Shipping is handled by DHL and costs EUR 15.00. There are no customs fees.
Delivery Time
Switzerland & Liechtenstein:
A-Post: 1 business day
B-Post: 2–3 business days
Germany:
1–2 business days
Austria and other EU countries:
2–4 business days
Tracking
As soon as the order has been shipped, the customer will receive the tracking number via email.
Damaged or Lost Items
If the item is damaged to the point that it cannot be used, please contact us.
If the shipment is marked as delivered according to the tracking information but you cannot find it, please contact us. Generally, neither the delivery company (e.g., the postal service or DHL) nor we as the seller are liable for this. If applicable, theft can be reported to the police or your home insurance provider.
If the shipment has not been marked as delivered according to the tracking information, please contact us. The shipment is insured through the delivery company as long as it has not been marked as delivered.